What Information Will A Dispatcher Ask You For When You Call 9 1 1?

When you call EMS what information is important to provide?

Your name, phone number and location.

3.

The location of the emergency.

(Be as specific as possible including street names, address, major landmarks or cross streets, mile markers.).

How do you make an emergency action plan?

Key components of an Emergency Action PlanEvacuation procedures, escape routes and floor plans.Reporting and alerting authorities.Alerting staff and visitors of an emergency.Accounting for people after implementing an EAP.Notifying parents, guardians or next of kin.Identifying a media contact person.Training new staff.More items…

Can you get charged for accidentally calling 911?

Everyone makes mistakes, and there is no penalty to accidentally calling 911. The Communications Dispatcher will want to verify your name and address, and ensure that there is not a real emergency. If you do hang up, they will call you back to confirm that you are safe.

Can 911 track your phone?

911 has a hard time finding exact locations on cellphone calls, because of outdated technology. The system used to locate cellphone calls is 20 years old, designed long before smart phones or GPS. Here’s how they explain it: When you call 911 from your cellphone, the dispatcher does not see your actual location.

What happens if you call 999 and hang up?

Misuse of 999 and hoax calls are a criminal offence. You could face a maximum penalty of up to six months in prison or a fine of £5,000. … If you or someone else has accidentally dialled 999 please stay on the line and explain what has happened to the emergency service call handler. Do not simply hang up.

How are 999 calls handled?

On dialling 999 or 112 an operator will answer and ask, “Emergency. Which service?” Previously operators asked “Which service do you require?” (approximately up to the mid-90s). The operator will then transfer the call to the appropriate service’s own call-taker.

Who are dispatchers in communication with during a 9 1 1 call?

Public safety dispatchers (also known as emergency dispatchers, Tele-communicators or 9-1-1 dispatchers) receive calls from individuals who need assistance from Firefighters, Police Officers, and Emergency Medical Services.

What are the two types of emergencies?

Two types of emergencies that require first aid: Injury and sudden illness.

Can police hang up on you?

Yes. It’s legal for dispatch to hang up on you. In fact, you can call 911, they can say “sucks to be you” and hang up on you, and as a result, people die, and the worst thing that will happen to them is: fired (if the union doesn’t protect them).

What happens if you call 911 and cant talk?

But what happens if a 911 dispatcher hears nothing but silence? … Still, because some silent calls are true emergencies, 911 dispatchers are trained to follow silent call protocols. That means immediately sending a police officer to the call location—if the caller used a landline.

What are good questions to ask in an emergency?

Emergency Preparedness: 10 Questions You Must Ask YourselfIs our disaster response plan documented? … Do you have an inventory of hazardous substances within your facilities? … Who’s in charge? … Is staff properly trained? … What’s the plan for communication? … How will work be documented during the recovery process? … What’s the plan for volunteers?More items…•

What questions should I ask an injured person?

10 questions to ask after injuryHow did the injury occur?What where you doing at the time?Did anything out of the ordinary happen when your injury occurred?How was the day that your injury occurred different from all the other days?Is this your regular job? … How much training did you receive and when?Was the process going as usual?More items…•

What happens in a 999 call?

When you dial 999, the first person you speak to is the Operator who will ask you which service you need. If you ask for an ambulance, you will be put through to your local ambulance service. At the end of the telephone assessment, the call is given a category based on the information given by the caller.

What information do you need to know when calling 911?

The phone number you are calling from. The nature of the emergency. Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency.

What should the person who makes the call to EMS be prepared to tell the dispatcher?

When you call 911, tell the dispatcher if there is anyone else (including pets) inside the home. If you or someone else is injured, be sure to tell the dispatcher so they know that paramedics are needed.

What questions does a 999 operator ask?

When you call 999, an operator will ask you which emergency service you require….Initially, you will be asked four questions:Is the patient is breathing?What address are you calling from?What number are you calling from? (so we can call you back if you get cut off)What is the reason for your call?

What do you say when you call 911?

When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!” “There’s someone breaking into my home!”

When you call 9 1 1 The responding dispatcher will ask you what information?

The 9-1-1 call taker should answer and type “GA” for Go Ahead. Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed. Stay on the telephone if it is safe.